Reap benefits through our Application Life Cycle Management expertise - Build. Extend. Modernize. Maintain.
Application Support & Maintenance
Recognizing the need and importance of a long term support as well as maintenance to our client's applications, Silverwebbuzz offers a wide range of support and maintenance services to our esteemed clients.
At Silverwebbuzz, after we deploy your app, we handover the control stick to you. However, many clients have asked Silverwebbuzz for support services after app deployment as well. Seeing this, we have placed emphasis on providing support and maintenance services for apps even after they are deployed..
Responsibility undertaken by Silverwebbuzz through:
Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring.
Doing Root Cause Analysis of each issue and resolving them within stipulated time
Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.
Services of Support and Maintenance
Data migration from one server to another
Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring.
Doing Root Cause Analysis of each issue and resolving them within stipulated time
Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.
Significant Cost Savings
Lowered risks and increased predictability
Increased Monitoring of the applications for security vulnerabilities
Timely release of programs and enhancements
Improved knowledge management
Full portfolio optimization
Effective Support of the applications and increased user satisfaction
