Support

Reap benefits through our Application Life Cycle Management expertise - Build. Extend. Modernize. Maintain.

Application Support & Maintenance

Recognizing the need and importance of a long term support as well as maintenance to our client's applications, Silverwebbuzz offers a wide range of support and maintenance services to our esteemed clients.

At Silverwebbuzz, after we deploy your app, we handover the control stick to you. However, many clients have asked Silverwebbuzz for support services after app deployment as well. Seeing this, we have placed emphasis on providing support and maintenance services for apps even after they are deployed..

Responsibility undertaken by Silverwebbuzz through:

  • Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring.
  • Doing Root Cause Analysis of each issue and resolving them within stipulated time
  • Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
  • The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.

Services of Support and Maintenance

  • Data migration from one server to another
  • Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring.
  • Doing Root Cause Analysis of each issue and resolving them within stipulated time
  • Established Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
  • The Four Cornered Approach using Corrective, Preventive, Adaptive and Perfective measures.
  • Significant Cost Savings
  • Lowered risks and increased predictability
  • Increased Monitoring of the applications for security vulnerabilities
  • Timely release of programs and enhancements
  • Improved knowledge management
  • Full portfolio optimization
  • Effective Support of the applications and increased user satisfaction

Little Summary

Bunch of restless, curious, smart, creative and passionate people looking on possibilities to make technology and story come together.

Contact Info

#6, 3rd Floor, Agarwal Mall, S.G. Highway, Ahmedabad, Gujarat, India. 380061.
IN: +91 (79) 4800 9103
IN: +91 940 8540 441
USA : +1 (415) 935 - 9887